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April 2026 Product Newsletter

This month we're introducing a new AI support assistant, sharing a platform performance milestone, and giving you a first look at an upcoming redesign.

Meet Tony, Your AI Support Assistant

Tony is available 24/7 to help you navigate the platform, classify risks, and get answers fast. You can find Tony in the chat bubble in the bottom corner of the platform.

Tony can help with:

  • Risk classification
  • Platform how-to's
  • Help article lookups

Tips for getting the most out of Tony:

  • Be specific — "How do I submit a new application?" gets a better answer than "help."
  • Try Tony first — most questions are answered instantly. Save support tickets for what truly needs a human.
  • Rate your experience — feedback helps Tony improve over time. A thumbs down automatically opens a support ticket.

Power Feature: Risk Classification

Ask Tony for NAICS codes and get an instant, accurate answer — no more manual lookups. For example: "What is the NAICS code for a landscaping business?"

Platform Performance: Turnaround Time

In March 2026, agents on CoverForce bound 192 applications within 7 days, with 78 bound in 1 day or less — that's a 41% same-day or next-day bind rate. Agents are quoting and binding business faster than ever.

Coming Soon: Platform Redesign

The CoverForce platform is getting a full redesign. Here's what's changing:

  • Cleaner, more modern visual design
  • Simplified navigation with fewer clicks
  • Faster load times and improved responsiveness
  • Revamped dashboard with smarter at-a-glance data

A full preview, rollout plan, and training resources will be shared closer to launch.